Privacy Policy

1. Information We Collect

To provide our services and enhance your shopping experience, we collect the following types of information:

Information You Provide Directly

• Account Information: Name, email address, shipping and billing addresses, phone number when you create an account or place an order.
• Payment Information: Credit/debit card details (processed securely through our payment partners), PayPal account information. We do not store full payment card details on our servers.
• Communication Data: Messages, inquiries, or feedback sent to our customer service team.
• Preference Data: Product interests, wish lists, and communication preferences.

Information Collected Automatically

• Device and Usage Information: IP address, browser type, device type, operating system, and how you interact with our website.
• Order Information: Purchase history, products viewed, and cart activity.
• Location Information: Generalized location data (country/region level) to provide appropriate shipping options and comply with regional regulations.

2. How We Use Your Information

We use your information with the same practical efficiency that defines our gear selection:

• Order Processing & Fulfillment: To process and ship your orders, send order confirmations, and provide customer support.
• Service Improvement: To enhance our website, product offerings, and customer experience based on how adventurers like you use our site.
• Communication: To respond to your inquiries, send important service updates, and (with your consent) share information about new products, promotions, or Montanic adventures.
• Security & Fraud Prevention: To protect our website, customers, and business from fraudulent activity, similar to how our gear protects you in the outdoors.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Information Sharing and Disclosure

We treat your personal information with the same care we apply to selecting our outdoor gear. We do not sell your personal data. We only share information in these limited circumstances:

Service Providers

We partner with trusted providers who assist in our operations:

• Payment Processors: Such as credit card companies and PayPal to securely process transactions.
• Shipping Partners: To deliver your gear to your doorstep or trailhead.
• IT and Analytics Services: To maintain and improve our website functionality.

All service providers are contractually obligated to protect your data and use it only for the services they provide to us.

Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Montanic, our customers, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and outline your choices.

4. Data Storage and Security

Your security is as non-negotiable to us as the durability of our products:

Storage Locations

As a global retailer, we store data on secure servers that may be located in different countries, including the United States where our warehouse is based in Redding, CA. We ensure appropriate safeguards are in place for international data transfers.

Security Measures

• SSL Encryption: We implement industry-standard SSL encryption across our entire site, ensuring that data transmission is protected. Look for the lock icon in your browser to confirm a secure connection.
• Payment Security: We do not store your full payment details on our servers. Payment information is processed through PCI-DSS compliant payment gateways.
• Access Controls: Strict internal access controls limit who can access your personal information within our organization.
• Regular Security Assessments: We regularly evaluate and update our security practices to address evolving threats.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Order information is typically retained for 7 years to comply with tax and accounting regulations.

5. Your Rights and Choices

You have control over your personal information, just as you have control over your outdoor adventures:

Access and Correction

You can access and update your account information by logging into your Montanic account. For other requests, contact us at the email below.

Marketing Communications

You can opt out of marketing emails at any time by clicking the “unsubscribe” link in any marketing email or adjusting your preferences in your account settings.

Data Deletion

You may request deletion of your personal information, subject to certain legal exceptions (such as our need to retain order information for legal compliance).

Do Not Track

Our website does not currently respond to “Do Not Track” browser signals. However, you can control tracking through our cookie preferences as described below.

Regional Privacy Rights

Depending on your location, you may have additional rights under laws such as GDPR (EU), CCPA/CPRA (California), or other regional regulations. We will honor these rights as applicable to our operations.

6. Cookies and Tracking Technologies

Like most outdoor gear retailers, we use cookies and similar technologies to enhance your browsing experience:

What We Use

• Essential Cookies: Necessary for website functionality, such as maintaining your shopping cart during a session.
• Performance Cookies: Help us understand how visitors use our site, allowing us to improve navigation and product discovery.
• Functional Cookies: Remember your preferences (like language or region) to personalize your experience.
• Advertising Cookies: Used to show you relevant Montanic products on other websites, based on your browsing interests.

Your Cookie Choices

When you first visit our site, you can adjust your cookie preferences through our consent banner. You can also manage cookies through your browser settings, though disabling essential cookies may impact website functionality.

7. International Data Transfers

As we ship globally (with exceptions for some Asian and remote regions), your information may be transferred to and processed in countries other than your own. We ensure such transfers comply with applicable data protection laws and that your data remains protected to the standards described in this policy.

8. Children’s Privacy

Our website and services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us immediately so we can take appropriate action.

9. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or services. We will post the updated policy on this page with a revised “Last Updated” date. For significant changes, we may provide additional notice, such as via email or a website banner.

10. Contact Us